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Call Center Manager

Call Center Manager Job Overview #

We are looking for an experienced Call Center Manager to join our team. The Call Center Manager will be responsible for overseeing the day-to-day operations of the call center, including managing the call center team, monitoring call center metrics, and ensuring excellent customer service.

Call Center Manager Key Responsibilities #

  • Manage a team of call center agents and supervisors
  • Monitor call center metrics, including call volume, average handle time, and customer satisfaction
  • Develop and implement call center policies and procedures
  • Ensure that all customer inquiries are handled in a timely and professional manner
  • Develop and maintain relationships with internal and external stakeholders
  • Conduct regular training and coaching sessions for call center staff
  • Evaluate call center performance and identify areas for improvement
  • Develop and maintain call center budgets

Call Center Manager Requirements #

  • Bachelor’s degree in business, communications, or a related field
  • Minimum of X years of experience in call center management or a related field
  • Experience with call center metrics and performance management
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work independently and manage multiple priorities

Call Center Manager Preferred Qualifications #

  • Experience in a related industry or field
  • Certification in call center management or a related field
  • Familiarity with call center software and technology

If you meet the above requirements and are interested in joining our team, please submit your resume and cover letter for consideration. We look forward to hearing from you!

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